Design Delight Studio

Shoppers Look Beyond Ecolabels When Buying Sustainable Products

Consumer Behavior vs. Stated Preferences

A study led by Stanford’s Yewon Kim and University of Rochester’s Kristina Brecko reveals a disconnect between consumers’ expressed desire for sustainable personal care products and their actual purchasing behavior. While 78% of surveyed consumers in 2022 declared sustainability important, in-store purchases are driven more by factors like package size, ingredients, and brand familiarity than by eco-friendly labels.

Market Analysis and Key Findings

• Analysis covered 30,000 personal care products (cosmetics, deodorants, shampoo, toothpaste) in U.S. stores from 2012-2019.
• About one-third of products made environmental or social claims; 29% labeled “cruelty-free,” 14% mentioned eco-friendly packaging, less than 3% referenced broader environmental or social sustainability.
• Sustainable products often cost less than comparable non-sustainable products, indicating sustainability is not the primary purchase motivator.

Role of Large Brands vs. Smaller “Fringe” Brands

• Large manufacturers tend to offer sustainable products through smaller subsidiary brands rather than their main lines.
• This strategy helps bypass the cost of retrofitting established products and counters consumer skepticism about “greenwashing.”
• Notable examples: Unilever owns Schmidt’s Deodorant; Colgate-Palmolive owns Tom’s of Maine; Clorox owns Burt’s Bees.
• Sustainable product market share from smaller brands rose from under 5% in 2012 to 20% by 2019.
• Consumers show a willingness to pay premium prices for sustainable items from mission-driven fringe brands.

Regulatory Impact and Future Outlook

• Consumer demand alone is insufficient to compel large brands to fully embrace sustainability.
• Greater regulatory oversight, like EU mandates requiring proof of sustainability claims and U.S. scrutiny strengthened by the 2022 Modernization of Cosmetics Regulation Act, may drive more authentic and widespread sustainable practices.
• State-level legislation, including bans on animal-tested cosmetics in California and 11 other states, further pressures brands to comply.
• Ongoing research aims to assess how these evolving legal frameworks affect product offerings and market dynamics.

Why This Matters

This study highlights that while eco-consciousness is growing among consumers, actual buying habits lag behind, influenced by convenience, price, and established brand loyalty. For sustainability in personal care to progress from niche to norm, stronger regulation and transparent eco-certifications are essential. Brands that authentically embody sustainability through dedicated product lines tend to build greater trust and command premium prices, signaling a lucrative opportunity for mission-driven companies in the green beauty market.

Original research published by Stanford Graduate School of Business insights, November 2025.
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