Design Delight Studio

Shoppers Look Beyond Ecolabels When Buying Sustainable Products

A recent comprehensive study reveals a gap between consumers’ stated preference for sustainability and their actual purchasing behavior in personal care products. Despite growing eco-consciousness, most shoppers prioritize factors other than environmental or social claims when buying items like cosmetics, shampoo, and toothpaste.

Key Findings from the Stanford-University of Rochester Study

• Consumer Behavior vs. Survey Responses:
  While 78% of survey respondents in 2022 affirmed that sustainability matters to them, in-store purchasing data tells a different story. Package size, ingredients, and brand name strongly influence buying decisions, overshadowing sustainability claims.

• Product Labeling Insights:
  Analyzing over 30,000 U.S. products sold between 2012–2019, researchers found one-third featured at least one sustainability-related claim. Among these, 29% emphasized being “cruelty-free,” 14% highlighted eco-friendly packaging, but fewer than 3% mentioned direct environmental or social responsibility certifications like carbon reduction or fair trade.

• Market Segmentation by Brand Size:
  Large manufacturers offer fewer sustainable options within their flagship brands, instead promoting sustainability through smaller, niche “fringe” brands. This strategy is partly due to:

  • High costs of reformulating existing products for sustainability.
  • Consumer skepticism about larger firms potentially greenwashing claims.

• Growth of Sustainable Fringe Brands:
  Sustainable products from smaller brands grew from under 5% market share in 2012 to 20% by 2019. Consumers show a willingness to pay premiums for fully sustainable lines from mission-driven smaller brands, indicating a strong market niche.

Regulatory Environment and Its Impact

• Current U.S. Context:
  Until recently, regulatory oversight of personal care product sustainability claims was limited. The 2022 Modernization of Cosmetics Regulation Act expanded FDA authority to regulate toxic substances in cosmetics, while the Federal Trade Commission has increased action against deceptive greenwashing.

• State-Level Actions:
  California’s 2020 ban on cosmetics tested on animals led to similar laws in 11 other states by 2024, pressuring national brands to adapt entire product lines.

• European Union Regulations:
  In contrast, the EU enforces stringent requirements demanding proof for sustainability claims, preventing companies from easily making unsubstantiated “green” promises.

Implications for Brands and Consumers

The study concludes that consumer demand alone doesn’t compel large brands to adopt sustainable practices widely. Without stronger mandates or consumer pressure emphasizing sustainability over other product qualities, big manufacturers remain hesitant to overhaul established product lines. Sustainable innovation thrives more readily with smaller, agile brands that can align their entire business model around environmental and social responsibility.

As legislative frameworks tighten and consumer awareness grows, the personal care industry is likely to see an evolving balance—where credible sustainability claims and purchasing behavior increasingly converge.

Source: Research by Yewon Kim (Stanford Graduate School of Business) & Kristina Brecko (University of Rochester), originally published in Stanford Business Insights, Nov 10, 2025. —

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